An organization needs to define some standard of problem-solving, so that leadership can effectively direct others in the research and resolution of problems. Quality pros have many names for these seven basic tools of quality, first emphasized by Kaotu Ishikawa, a professor of engineering at Tokyo University and the father of "Quality circles". Start your quality journey by mastering these tools, and you‘ll have a name for them too: "indispensable".
This training on Problem Solving, G8D and 7 Tools of Quality is designed for all personnel in quality management, quality assurance and production management, including superior and line leads.
- Problem-Solving with G8D- Global 8D Report
- Practical application of the 7 Quality Tools
- PFC – Process Flow Chart
- Ishikawa Diagram – Cause and Effect Diagram
- Check Sheet
- Control Chart
- Pareto Diagram
- Scatter Diagram
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