ENCONA hosted a free webinar on 30 November 2022.
Customer-specific requirements are the requirements created by the customer with the expectation that the supplier will identify, implement, and audit these customer-specific requirements with the same intensity that they do the basic requirements of industry standards such as IATF 16949:2016 - customer-specific requirements fall outside the TS document and are agreed to between the supplier and the customer.
The webinar was hosted by our Marketing Manager, Tarryn Jordaan, and the lead presenter was our straight-talking subject matter expert, Hans Trunkenpolz (ENCONA Founder & Chairman of the Board), who is a certified IATF 16949 & VDA 6.3 auditor and has over 2,600 days of audit experience across the globe. Andras Szabo (Owner & Managing Director of QFD) and IATF 16949 witness auditor also joined the discussion and presented the SMANAG tool to the audience - this tool simplifies process, CSR, risk, competence, and audit management.
The recording is available for you to watch, or find it on our podcast. Feel free to share and you are able to download the slides used below:
How To Effectively Audit Customer-Specific Requirements
SMANAG In Action
Last but not least, in response to the question posed by Jacob: "With regard to CSRs, is it suggested to split the production processes to satisfy two or more customers or is it possible to unify them? Many times it happens when you have a first part release for suppliers (VDA 2 or PPAP), and their release processes establish a change in inspection points; that's why many companies I have observed that the quick way is to have two separate processes, but you lose plant space and maintenance time for equipment. GM, Volvo, and BMW are the customers."
"Hopefully we understood the question properly! From this sentence: 'I have observed that the quick way is to have two separate processes, but you lose plant space and maintenance time for equipment' it seems that it is about the physical production lines, but due to CSRs (like here mentioned usage of VDA 2 or PPAP) the organization should not duplicate any manufacturing lines or equipment. The production equipment is a pure technology and capacity question: Case 1 - If the products are very similar and you have capacity on your lines you can use the same equipment or line for different customers. (if it is not customer property) Case 2 - If the products are significantly different and you need different equipment or technology, then of course you need different lines. In case 1 if the equipment is the organization's property and there is enough capacity to produce products for different customers, it is easier (and cheaper!!!) to add a few additional checkpoints if needed, rather than duplicate a line unnecessarily. Since automotive is about money, we have never experienced an organization duplicating any production capacities without sound reason."